Computer Help Desk Technician

JOB DESCRIPTION

POSITION:

Computer/Help Desk Technician

DIVISION:

Information Systems

REPORTS TO:

Assistant VP of Technology and Operations

CLASSIFICATION:

Part-Time, Non-Exempt

Position Summary:  Supports WXXI’s operation by assisting users with the installation, configuration, and operation of PC equipment and with integrating PC systems into networks as well as assist with other System and Network Administration duties.

Essential Duties:

  1. Manage Help Desk, trouble ticketing, and users’ help requests as well as prioritizing problems as necessary.  Analyzes reported problems and develops appropriate solutions.
  2. Assist with the administration of network and servers.  This may include the ability to administer and troubleshoot multiple systems simultaneously.  Assist with the installation and maintenance of workstations and other systems.
  3. Assists with special projects under the supervisor’s direction.

Key Competencies:

  • Knowledge of desktop operating systems including Windows XP/7/10 , Mac OS, and Linux
  • Knowledge of desktop applications including:  MS Office (Including Word, Excel, and Outlook), and Web browsing software.
  • Good writing skills for creating documentation
  • Strong background in user communication
  • Good organizational and quality customer service skills
  • Tactful, diplomatic, collaborative demeanor in interacting with users at all levels of the organization

Desired Competencies:

  • Knowledge of Server operating systems and OS’s including Linux, Unix, MS Server 2008/2012
  • Familiarity with Network installation including how to make cables.
  • Familiarity with Cisco IOS and general routing and switching conventions and concepts

Education & Experience Requirements:  Two-year degree in related field or equivalent experience or certifications

Other Requirements:  Flexibility to work weekends and evenings as needed.

Physical Demands:

Must be able to see, hear, speak, reach and grasp, climb a ladder, operate a computer, sit and stand for long periods of time and move freely around the building, communicate in person with individuals and groups, and answer and speak on the telephone. Able to lift up to 60 pounds.

To apply, please email your cover letter and resume to: [email protected] 
or mail to: WXXI HR Dept., 280 State St., Rochester, NY 14614.

WXXI is an equal opportunity employer committed to excellence through diversity. (EOE).

 

»